Free ground shipping on imprinted clothing and gift orders over $99

Easy Returns

As a part of the UMKC family, we want all of our Roos to be completely satisfied with their purchase. If for some reason you are dissatisfied, please let us know. If you would like to return or exchange an item please follow the guidelines below:

Return Policies:

Clothing, Gifts, and School Supplies

Please return the item(s) and receipt to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange. To get started, please fill out our Return Form.

Graduation Regalia

Given current circumstances, we are temporarily accepting returns of unopened and unworn graduation regalia.  Use the return form link above to begin.


As the official store of the University of Missouri-Kansas City, we guarantee you will get the right books for your classes. If you purchase the wrong book, we will gladly give you a refund up to 14 days from the start of the semester, with your original receipt. Textbook purchases may be refunded with an original receipt within two weeks of the start of classes for the Fall and Spring semesters and within one week for Summer sessions.

  • Books must be returned in the condition they were purchased to receive full credit.
  • Textbooks purchased during the last week of classes or during exams may be sold back under the Sellback policy.
  • Course packs, study guides and exam reviews are generally non-refundable.


Most tech accessories can be returned within 30 days of purchase in their original packaging for a refund in the original form of payment or an exchange.

Apple and Beats branded products can only be returned if original packaging is unopened or if products are defective.

All other computers, laptops and tablets may be returned within 7 days of purchase in original condition and all packaging. After 7 days, please refer to the manufacturer’s warranty.

Video and laptop power adapters may be returned or exchanged if original packaging is unopened.

Gift cards, open ink, open software, open games, game consoles and accessories are non-returnable.

Contact Us

UMKC Bookstore
5100 Cherry St
Kansas CityMO  64110
Phone: (816) 235-2665
email: [email protected]